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About Us

Hair this good changes everything.

Most hair problems start in the shower. Shampoo uses harsh detergents that strip your scalp and hair of their natural balance, and then you need a conditioner, a mask, and a treatment just to get back to where you started. The industry invented the problem and sold you the fix. Hairstory was founded to break that cycle entirely.

We launched in 2015 with one radical idea: fewer, better things. No unnecessary steps, no toxic ingredients, no products you don't actually need. Just obsessively low-maintenance haircare that works with your hair, not against it.

Meet New Wash

New Wash is a detergent-free cleansing and conditioning cream that replaces your shampoo and conditioner in one simple step. It cleans without stripping, conditions without weighing hair down, and balances your scalp so your hair can actually be healthy. The result is softer hair, a calmer scalp, and longer time between wash days.

What we believe:

  • Your best hair is your healthiest hair, and health starts at the scalp
  • Professional hairdressers are at the heart of everything we make. They test our formulas, trust them on their clients, and helped build this brand
  • We wouldn't sell you something you can't pronounce, can't use responsibly, or can't stand behind environmentally

What people are saying:

  • "I'll never go back to regular shampoo. My split ends are gone and I no longer need conditioner." — Allure
  • "It works on all hair types, plays nice with color treated strands, and can even replace your conditioner." — Glamour
  • "My long hair would just hang lifelessly. New Wash is the only product that gives me volume, body and personality." — Verified Review
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Backorders will ship in 28 days.
Return Policy

Thank you for shopping. If you are not entirely satisfied with your purchase, we're here to help.

Items purchased as part of this promotion must be returned or exchanged within 30 days of delivery. Requests made after 30 days cannot be accepted.

New Wash can be exchanged for another version of New Wash, of the same size, or a styling product.

Styling products can only be exchanged for another styling product of similar or lower price range.

Customers who return orders have two options for returning:

Shipping Charges

We do not offer refunds on shipping charges. We do not offer return labels; shipping for returns will be at your own cost.

Damaged or Missing Items

If you received a damaged product or your shipment is missing, notify us immediately for assistance at hello@hairstory.com. Damaged products or missing shipments are eligible for a replacement within 30 days of delivery.

Reactions

If you have an adverse reaction to any Hairstory products, please reach out at hello@hairstory.com.

Contact Us

Our product specialists can be reached via hello@hairstory.com.